EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

Zoom Communications has announced a concierge use case for its Virtual Agent product, which has now been integrated with the Phone platform driven by agentic artificial intelligence (AI), looking to ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

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