Despite their impressive ability to process an immense amount of data, machines struggle to understand basic human situations. For example, while people naturally adapt to changing environments like ...

Students in Bethel’s social work and English and journalism departments recently came together to explore real-world issues through stories. The departments recently joined forces to host an interview ...

In the quest for knowledge, science often prides itself on objectivity and empirical evidence. It is often contrasted with lived experience, which is defined as innately subjective and clearly in ...

At my current company, C1, we talk a lot about elevating connected human experiences, and for me, developing and using technology is all about creating better human experiences. But what do we mean by ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Companies are struggling to provide a great customer experience because they're not focusing on what I call the total human experience. Between employees quiet quitting, customers frustrated by delays ...