MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc (NASDAQ: FIVN) a leading provider of the intelligent cloud contact center, announced today the general availability of Five9 Virtual Assistant, a best-in ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is ...

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Opus Research conducted a comprehensive assessment of enterprise-grade Intelligent Assistant solutions that ...

The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Contact centers have evolved to be dynamic communications hubs that have ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

Overview: AI chatbots provide 24/7 banking support, delivering instant responses, faster transactions, and improved customer satisfaction.Personalized, data-dri ...

Virtual assistants like Alexa, Siri, Cortana and Google Assistant are becoming more popular in the enterprise conference rooms, and that means a virtual assistant in a conference room in Boston may ...

Everyone has a morning routine. You wake up, get dressed, have breakfast -- and in the days before COVID-19 -- pack up your bag to leave for the office. Day after day, you pack your bag the same way, ...