“I want to help people.” In medical school interviews and later at matriculation, that was how I, like many aspiring physicians, articulated my reason for wanting to be a doctor. The desire to help ...

In a large project, there may be many people who have some role in the completion of project deliverables. Sometimes this is pretty straightforward, such as one person writing a document and one ...

My partner in this article series, Deborah Goldstein, recently gave three great tips on how to co-create living "Ways of Working," or "WoWs," with your team. To recap: • Ensure there is clarity about ...

When you hear the word “accountability,” what are your first thoughts? Are we talking about a human resources or performance issue, such as holding someone accountable for something that they did ...

I write a lot about roles and role clarity. Role clarity is so important, yet often overlooked. For example, before you can have what I call an effective performance collaboration, managers first need ...

Most of us grew up in a system that called us out to be responsible. As kids we were responsible for taking out the garbage or putting our toys away in the toy bin. We lived in a check the box world.