Voice of Customer helps track user satisfaction over time through continuous feedback, such as with NPS surveys. Negative feedback can be further analyzed through Session Replay and …

Surveys bring voice-of-customer to your decision-making. Gathering evidence for a new product or feature? Use a targeted Survey to validate your ideas and better understand your users. …

Start with Experience Analytics Understand your users’ experience and learn where to make impactful changes. Include Voice of Customer or Product Analytics when you’re ready for …

Apr 28, 2023 · Having best-in-class UX analytics tools in your tech stack helps you gain a competitive edge and eliminate guesswork from your team’s high-impact decisions. This guide …

Customer interviews uncover your ideal users’ challenges and needs in their own words, providing in-depth customer experience insights that inform product development, new features, and …

Jan 26, 2024 · We built Hotjar, and we think you should use it WITH Google Analytics (not ‘instead of’) to grow your business. Let us show you why and how.

Jan 26, 2024 · You may have important numbers like churn rate, page traffic, and drop-off rate from a product or web analytics tool. But do you know why your users are behaving a certain …

Hotjar complements the data and insights you get from traditional product and web analytics tools like Google Analytics or Mixpanel. It’s an industry-leading and easy-to-use service that …

Jul 3, 2024 · Behavior analytics suites like Hotjar and Crazy Egg help you fill in the gaps left by other tools like Google Analytics, reducing guesswork when you optimize your website and …

Jun 16, 2023 · With the right data and a customer-centric approach, you can get actionable ideas for product improvement. For more case studies and a detailed guide on the differences …