Learn how to request refunds for games, apps, or subscriptions purchased through Xbox and get assistance with your orders.

When you request a refund for something you purchased from Microsoft Store, you can track its status online.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

When you request a refund, it may take 72 hours to process the request. We'll contact you with updates, or you can check the Refund status tab. To download already purchased apps and …

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like …

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to request a refund for a purchase from the Xbox Store.

To check refund eligibility on a Microsoft 365 Basic, Personal, Family or Premium subscription you purchased from Microsoft, you will need to cancel it first. Follow the steps to cancel the …

These Digital Game Purchase Refund Terms cover Microsoft Store's digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and …

Oct 14, 2025 · If you have purchased a Microsoft 365 Basic, Microsoft 365 Personal or Microsoft 365 Family subscription from Microsoft and you would like to get a refund, select Check my …

To cancel your subscription and receive a prorated refund (if eligible), go to Services & subscriptions for your Microsoft account, find the subscription you want to cancel, select …